Refund policy

Thank you for shopping with BINOVA. We value your satisfaction and are committed to providing quality products and reliable service.

Please read our Refund Policy carefully to understand when you may be eligible for a refund.

When You Are Eligible for a Refund

You may be eligible for a refund in the following situations:

1. Incorrect Item Received
You received a product that is different from the item you ordered.

2. Damaged or Defective Product
Your product arrived damaged, broken, or defective.

3. Non-Delivery
Your order was not delivered.

Conditions for Refund Approval

To request a refund:

  • Contact us within 14 days of receiving your product or the expected delivery date.
  • Provide proof of purchase, such as your order confirmation or receipt.
  • For damaged or defective products, provide clear photographic or video evidence showing the issue.

We may request additional information when necessary to review your claim.

Non-Refundable Situations

Refunds will generally not be granted in the following situations:

  • Change of mind or dissatisfaction with the product, unless the product is defective or damaged.
  • Damage caused by incorrect use, handling, or installation by the customer.
  • Products clearly marked as “Final Sale” or “Non-Refundable” at the time of purchase.

Any mandatory consumer rights available under applicable law remain unaffected.

Refund Process

1. Submit Your Request
Contact our BINOVA Customer Support team with your order number, details of the issue, and any required supporting evidence.

2. Review
Once we receive your request, our team will review the information and notify you whether your refund has been approved or rejected.

3. Refund
Approved refunds will be processed within 2 business days and issued to your original payment method.

Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Shipping & Handling Fees

Shipping and handling fees are generally non-refundable, except in cases of non-delivery or damaged/defective products, or where otherwise required by applicable law.

Additional Information

We reserve the right to inspect and verify a product or request additional evidence before approving a refund.

For any questions or assistance regarding your refund, please contact our BINOVA Customer Support team.

Thank you for choosing BINOVA.